We can help you even if you don’t use a CRM at all.ĭoes SMS-Magic sound like the partner you’ve been looking for? We hope so!Ĭontact us to set up a demo or to start your free trial.The ETA alert is part of the standard vWork Alerts feature. SMS-Magic works seamlessly with Salesforce and Zoho and has the capability to work with most systems. In addition, if your customer-service reps are working on a complicated matter, the system will log all interactions, including phone calls and emails, eliminating the need for the customer to explain the situation every time they change reps. SMS-Magic not only receives and sends text messages, it logs messages so that anyone in the system can see what has been sent to whom.
Receiving, logging and responding to messages from your customers may seem daunting, but SMS-Magic is designed to make it easy by working seamlessly with your CRM. If you’re ever challenged, you’ll need to be able to prove you only send texts to customers who have opted into receiving text messages. Of course, you’ll also need to keep a list of everyone who has given you permission to text – and everyone who hasn’t. The more you automate these processes, the happier your staff will be.
#LET YOUR CUSTOMER KNOW YOUR ETA SMS HOW TO#
If you’re offering a coupon, discount or other promotion to opt in, mention how to redeem the offer in the first text you send.Whenever you send the first text, however, mention your company’s name, the frequency of messages, any carrier charges that apply, and provide an option to get help or to opt out. If permission is included in an online document, send the first text immediately. After you have permission, send the first text right away.You can offer a coupon or discount to incentivize your customers. You can send emails to your existing clients to give them the opportunity to opt in.That includes applications, sales paperwork, installation appointments, requests for more information, medical or financial profile information, or contests.
Add a “permission to text” checkbox to any initial paperwork a new customer will complete.In one of the first class-action lawsuits concerning texting, Papa John’s settled the case against it for $16.5 million in 2013.īut you can secure permission with a few simple steps: The fines can be as much as $1,500 per message sent. It contains specific restrictions and penalties that companies ignore at their peril. Through the years, however, the Act has expanded to include new technologies like text messaging. Congress created the Telephone Consumer Protection Act to combat unsolicited phone calls. Before that first text message goes out, your customer must say it’s okay. And it doesn’t matter who it is – an existing customer, a former client, a trade-show lead, or someone on a purchased marketing list. That means more than just asking for their phone number. You must have “express written consent” before your company can legally send text messages to anyone. So how do you get your customers, clients, patients or prospects to say “Yes” to the texts? Get ‘Express Written Consent’ The dilemma is that a company can’t text a customer to ask for permission. Our colleague knew, however, that almost every other contact requires the consumer to “opt in” to receiving messages. That’s because text conversations initiated by the consumer don’t require permission consent is implied because the consumer acted first. And if she needed more time, she could text her payment without returning to her car.īecause she works for SMS-Magic, she was interested to see that the parking company didn’t ask for permission to text her. That started a text interaction that allowed her to pay for her parking space. We’re always interested in how companies are using text messaging, and when one of our team members parked recently, she was directed by a sign on the parking meter to text her location to the parking company. It’s one of the many ways text messaging is being used beyond talking with friends and family in our daily lives. and provides a convenient way to pay for street-level parking. Have you used text messages to pay for parking yet? The service has come to cities all over the U.S.
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